Friction Gap Scorecard

DELA | Diagnostic Tool

The Friction Gap
Scorecard

Most design studios produce exceptional work. Few can explain why it costs what it costs, or why the business feels harder than it should. This scorecard diagnoses where the gap between intention and reality is widest in your studio, across six dimensions that determine how a design business performs and grows.

19 questions. Six to eight minutes.

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Your Results | Friction Gap Scorecard

Friction Gap
Analysis

Overall Friction Gap Score

0.0 / 5.0

Where Your Gap Is Widest

Complete Analysis

What Happens Next

Thank you for taking the time. Not everyone is willing to look honestly at the parts of the business that are not working yet, and that willingness is where the real work begins.

I will send your full results to your inbox within 24 hours: what your scores mean, what I am seeing in your lowest dimension, and what it typically costs in practice. From there, we will find a time to go through it together.

Talk soon.
Shantal